Re: 2015 Job Openings
Travelers is seeking a Director of Claim Customer Experience in Hartford, CT In this role you will be accountable for:•Driving development and implementation of Claim Customer Experience...
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Senior CX Strategy Analyst Macys.com is in year three of its CX Program and is expanding to provide teams in SF and NY with actionable insights. Macys.com's CX Strategy team seeks a Senior CX Strategy...
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Scottrade is hiring a Senior VoC Research Analyst Scottrade is hiring a Senior VoC Research Analyst who will be responsible for administering an enterprise wide Scottrade Voice of the Client (VOC)...
View ArticleRe: 2014 Customer Experience Job Openings
Audi of America is seeking a Customer Experience Manager. Role Summary: The Customer Experience Manager role is vital to driving key Strategy 2020 initiatives forward, fostering lasting...
View ArticleRe: Difference between "business capability" and "business process"?
All the above are excellent responses to defining "business capabilities" and "business processes". For a short example as was originally asked for:Business capability – "pay a vendor"....
View ArticleMacys.com is expanding their CX Strategy team!
Senior CX Strategy Analyst Macys.com is in year 3 of its CX Program and is expanding to provide teams in SF and NY with actionable insights. Macys.com's CX Strategy team seeks a Senior CX Strategy...
View ArticleRe: 2015 Job Openings
Travelers is hiring a Director of Customer Experience - Claim, based in Hartford, CT. In this role, you will be accountable for driving development and implementation of strategy for a key component of...
View ArticleRe: 2014 Customer Experience Job Openings
Audi of America is seeking a Customer Experience Manager. Role Summary: The Customer Experience Manager role is vital to driving key Strategy 2020 initiatives forward, fostering lasting...
View ArticleSenior CX Strategy Analyst - Macys.com
Macys.com's CX Strategy team seeks a Senior CX Strategy Analyst to support the CX Program. You will tell the customer story through NPS, SAT, and VOC data analysis, conduct root cause analysis, and...
View ArticleRe: 2015 Job Openings
Customer Experience Specialist - Ciena Ciena is the network specialist. In the marketplace we’re known primarily for our innovative products and attentive customer service. But we also pride ourselves...
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