Macys.com's CX Strategy team seeks a Senior CX Strategy Analyst to support the CX Program. You will tell the customer story through NPS, SAT, and VOC data analysis, conduct root cause analysis, and recommend product and process improvement through quantitative and qualitative analysis. You are a detective/problem solver, who loves excel, data visualization, comment theme analysis, and influencing people through insights (not a data dump). You will work with cross-functional teams to drive continuous website and service improvements and close-the-loop with customers. You must be passionate about improving the customer experience. NPS Certification, NPS Program administration, MBA, retail, B2C eCommerce experience a plus. Send resumes to amy.cheng@macys.com.
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