Travelers is hiring a Director of Customer Experience - Claim, based in Hartford, CT.
In this role, you will be accountable for driving development and implementation of strategy for a key component of customer experience, within assigned business or customer group.
*Leverages & develops analytics to support strategic execution.
*Develops and/or partners with communications to drive customer experience results within scope of accountabilities.
*Prepares executive-level presentations & supporting materials.
*Support initiatives to promote the brand, generate traffic, improve retention and loyalty and create customer excitement for Travelers products.
If you are interested in this role, please visit www.travelers.com/careers and apply to job ID# 475BR or email Jill Lutsky at JLUTSKY@travelers.com.