Senior CX Strategy Analyst
Macys.com is in year three of its CX Program and is expanding to provide teams in SF and NY with actionable insights.
Macys.com's CX Strategy team seeks a Senior CX Strategy Analyst to tell the customer story through NPS, SAT, and VOC data analysis, and recommend product and process improvement through quantitative and qualitative analysis. The ideal Analyst loves problem solving, excel, data visualization, comment theme analysis, and influencing people through insights (not a data dump). You will work with cross-functional teams to drive a continuous website and service improvements and close-the-loop with customers. NPS Certification, MBA, retail, B2C eCommerce experience a plus. Send resumes to:amy.cheng@macys.com