Standard IT Procurement Qualitative Metrics
I am searching for Standard IT Procurement qualitative metrics. I'm looking for outward facing metrics to internal clients. Questions I have are, what are others doing from qualitative metrics...
View ArticleRe: Standard IT Procurement Qualitative Metrics
I did get a reply from an organization that said: We were were recently looking for some procurement benchmark data and someone told me about the CAPS research organization...
View ArticleJob Opportunity: Social Media Manager
Bass Pro Shops is seeking a Social Media Manager. The position is based in Springfield, MO. Interested candidates can apply here. Position Summary: The Social Media Manager will be responsible for...
View ArticleRe: 2014 Customer Experience Job Openings
Kohl's is looking ot hire a Director of Mobile User Experience Design to develop and run their second design studio in Milpitas, CA, reporting into the VP, Customer Experience based in Menomonee Falls,...
View ArticleIs the bundle about to crumble?
By this I mean the bundle of TV networks that come in your pay TV (cable, satellite, telco) subscription. People complain that they pay for a lot of channels they never watch, and the pressure to...
View ArticlePersonal Data Privacy and recent Russia bill
Russia passed a bill recently that will have huge impact to the IT operations of many of us. Basically it says that companies operating in Russia and who collect, receive, store or transmit (“process”)...
View ArticleVoC Resting Rules - What are yours?
I’ve been asked to gather some information about how other companies handle “resting rules” in their survey processes. Resting rules are the standards for how long a consumer will be “paused” from...
View ArticleAnyone care to share your Cost per Survey/Interview?
We would like to benchmark our CPI (Cost per Interview/Survey). We handle around 3M survey responses a year as part of our VoC program at Amex, and like everyone, we want to make sure we are doing so...
View ArticleClik here to view.
Re: Analyst Relations resources
Hi Catherine - I just came across your post from 2010 and feel compelled to reply, even if I'm only talking to myself. One AR global program manager (no agency) to 5 PR agencies (US, UK, FR, DE,...
View ArticleRe: 2014 Customer Experience Job Openings
Audi of America is seeking a Customer Experience Manager. Role Summary: The Customer Experience Manager role is vital to driving key Strategy 2020 initiatives forward, fostering lasting...
View ArticleRe: Difference between "business capability" and "business process"?
All the above are excellent responses to defining "business capabilities" and "business processes". For a short example as was originally asked for:Business capability – "pay a vendor"....
View ArticleRe: eBusiness & Channel Strategy Job Board
Synovus is a financial services company with approximately $26 billion in assets based in Columbus, Georgia. Synovus’ divisions provide commercial and retail banking, investment, and mortgage services...
View Article2015 Job Openings
We have our first job posting in 2015! Feel free to add to this thread if you'd like to post a job opening. Education nonprofit ACT is seeking a Customer Experience (CX) Analyst to advance its CX...
View ArticleHow have your Microsoft Surface Pro 3 experiences been?
We've been offering corporate liable Microsoft Surface Pros (now version 3) for some time, with mixed experiences, as a replacement for laptops, usually for Execs and Managers only since we want to run...
View ArticleProduct integrity, brand protection, traceability and supply chain management
I've worked with a number of organisations over the years on their brand and product prtoection strategies. These are typically business initiatives that IT become inevitably and intrinsically...
View ArticlePersonal Data Privacy and recent Russia bill
Russia passed a bill recently that will have huge impact to the IT operations of many of us. Basically it says that companies operating in Russia and who collect, receive, store or transmit (“process”)...
View ArticleClik here to view.
Re: 2015 Job Openings
Compassion International has a new Supporter Experience role that we are opening. Please take some time to check it out and feel free to apply or pass it on to someone who might be interested....
View ArticleJob Opening: Director of Claim CX, Travelers
Travelers is seeking a Director of Claim Customer Experience in Hartford, CT In this role you will be accountable for:•Driving development and implementation of Claim Customer Experience...
View ArticleMacys.com is expanding their CX Strategy team!
Senior CX Strategy Analyst Macys.com is in year 3 of its CX Program and is expanding to provide teams in SF and NY with actionable insights. Macys.com's CX Strategy team seeks a Senior CX Strategy...
View Article